Pellenc × eBottli
Customer Experience Analysis
Aggregate view of anonymous survey responses: satisfaction, NPS, sales, product,
workshop, spare parts, pain points and regional differences.
Responses
0
Anonymous submissions stored locally
Overall Customer Satisfaction
—
Average of Q4 (1–5)
Net Promoter Score
—
Promoters − Detractors
Sales Experience Score
—
Average of Q7 criteria
Product Satisfaction Score
—
Average of Q10 criteria
Workshop Satisfaction Score
—
Average of Q15 (among those who contacted support)
Spare Parts Satisfaction
—
Average of Q18
Regional Differences
Product Family Feedback
Most Requested Improvements
Customer Pain Points
Open Feedback Highlights
Response Overview
| Submitted |
Region |
CSAT |
NPS |
Products |
Parts issues |